Q: Do you accept walk-ins?
A: Yes, we accept walk-ins if we have space available, but we do not hold tables back for walk-ins. We usually have space for walk-ins on Wednesdays and Thursdays, but our peak hours (Fri-Sun 12PM-3PM) are usually reservation only.
Q: What time do you serve afternoon tea?
A: Traditionally, afternoon tea was served between 3PM and 5PM, but we offer our full afternoon tea service starting at 11AM. Our last reservations for afternoon tea are at 5:30PM and we close at 7PM. If you are looking for a quieter atmosphere, we recommend making a reservation before 12PM or after 3PM, since we are usually full from 12PM-3PM.
Q: How far in advance can I make a reservation?
A: Reservations are available up to 30 days in advance. Reservations become available at midnight on a daily basis exactly 30 days in advance. We do not take reservations by phone or email—please use the reservation form on the main page of our website.
Q: Can you accommodate large parties?
A: The largest party size we can accommodate for a regular reservation is 6 people on weekends and 12 people on weekdays. For parties of 7-12 on weekends please use the Large Party Reservation link. For parties larger than 12 a private event booking is required, which must be booked with a signed contract at least 30 days in advance.
Q: Do you accept seating requests?
A: Unfortunately, we are not able to accept seating requests.
Q: Are you wheelchair accessible?
A: Yes! There are no stairs in the tea room and our dining room and bathroom are fully ADA compliant. Please make a note on your reservation if there is a wheelchair so that we can assign you to the most appropriate table for your needs.
Q: Do you allow children?
A: Yes, we do allow children as long as they are not disruptive to other parties. Please include all children, including infants, in the number of people on your reservation. Children under 3 are not required to order any food, but please make a note on the reservation if there are any young children in the party so that we know they won’t be eating.
Q: Can you accommodate food allergies?
A: Yes, we take pride in our ability to accommodate all major food allergies and dietary restrictions. Everything we serve is completely gluten free, but for any other food allergies or dietary restrictions please make a note on your reservation using the “special requests” box. We are unfortunately unable to accommodate allergies to corn starch or sunflower oil.
Q: Where is the best place to park?
A: Please see the “getting here” page for travel and parking information.
Q: Do you sell your teas?
A: We have tins of our loose leaf teas as well as our tea sets and infusers available for purchase in-store. Unfortunately, we are not able to ship any items at this time.
Q: Do you do anything for birthdays?
A: If you make a note or tag on your reservation, we are happy to include a birthday candle in the tray of sweets when we bring them out. Sorry, we don’t sing (since the incident). We do not allow outside food, so please do not bring your own cake.